ZapQuote™ is a service-oriented simulation that closely replicates a “live” process improvement event. In this one-day session, participants become fictional members of a life insurance company seeking to dramatically improve its efficiency and customer satisfaction. What is great about ZapQuote™ is that:
Everyone Can Relate To It: Our simulation is inspired by actual events that create immediate connection to real-life work situations.
It Emphasizes the Solution and the People: ZapQuote™ allows participants to make breakthrough process improvements and understand the need to have all organizational levels engaged in implementing the solution.
It Provides a Common Experience for All Levels: ZapQuote™ provides an engaging common experience that gives a “jump start” to lean enterprise initiatives.
It’s Powerful! Participation in this event illustrates the impact of breakthrough improvements and that they ARE possible with any process, environment, or industry.
Outcomes: Participants will leave a ZapQuote™ simulation with:
- An understanding of the overall DMAIC framework
- The ability to apply essential Lean tools including Customer Requirements, Eight Wastes, Value Stream Mapping, Identifying Value and Non-Value Added Activities, the importance of “flow”, and Data Display tools (Pareto Charts and Histograms)
- Experience in how to use data to target areas of improvement
- The knowledge that they CAN achieve dramatic results
Target Audience: ZapQuote™ can be utilized at all organizational levels, including senior executives, managers, practitioners, and support staff.
Group Size: ZapQuote™ is a one-day event and can be conducted with groups ranging in size from 12 – 30 participants.